Once a package leaves our shipping warehouse it is no longer insured and its now the responsibility of the shipping carrier used. We are not responsible for any packages that may have gotten lost or delivered but never received. If something happens to your package once shipped, please contact the shipping carrier used and explain to them your issue and open a case on your package. We will not offer a refund on any packages that have been shipped but never delivered by shipping carrier, you will have to file a claim with the shipping carrier used. Please find the customer service number for the shipping carrier used for your order.
USPS (Post Office) Customer Service: 1-800-275-8777
FedEx Customer Service: 1-800-463-3339
UPS Customer Service: 1-800-742-5877
When you select Free Shipping, your order will come with a tracking # only. Once your package is out for delivery the shipping carrier will not require a signature and your package may be left outside subject to the Shipping Carrier shipping procedure. If you live in an apartment/ condo we recommend you check your tracking # and make sure someone is home when your package is out for delivery or upgrade for paid shipping with signature requirement.